HOW DO I START USING YOUR SERVICES?

Click “Book Service" on the top menu and it will direct you to our order form.  You will need all the details of property address, sign placement location, gate codes if applicable, etc.

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WHAT ARE YOUR HOURS OF OPERATION?

Office hours are 8:00am to 5:00pm Monday through Friday. Our phone (voicemail), e-mail and website is available 24 hours a day. We are closed weekends and on all major holidays. We will return all calls the following business day. ​ You can submit an order anytime online.  

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CAN I “CALL IN” MY REQUEST FOR SIGN SERVICE?

Ordering of sign service must be completed through the website or email.  All sign orders must be in writing due to our inventory system.  No sign orders will be conducted by phone conversation. Our website was designed for convenience and assured accuracy.

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WHEN WILL MY ORDER BE COMPLETED?

Typically, signs are installed within 2 “working” days for your order. About 75% of orders are completed the next “working” day. Our goal is prompt and accurate service.  You can help us by providing detailed and accurate information on the order form.

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HOW CAN I PAY?

​For individual licensed Real Estate Agents, we accept payment in the form of check or Venmo at the time of service.  You can leave it with your front desk for Bill Hane to pick up.

For contracted Brokerages, checks are expected on a monthly basis.  All checks must be payable to Up Down Sign Service and mailed to 10895 Oakhaven Drive Reno, NV 89521.

 

HOW DO I GET MY SIGNS TO YOU?

As an individual licensed Real Estate Agent, we will pick up your signs at your office and collect the fee.  If you want a brochure box or rider to be installed have it there ready with your brochures.  We will install them and stuff the box with what you have ready free of charge.

 

​WHAT ABOUT NEIGHBORHOOD, CITY, OR COUNTY RESTRICTIONS?

It is the responsibility of the property owner and or agent to ensure compliance with all Home Owner Association rules and regulations.  Up Down Sign Service must have access to gated communities; when security guards are in place; is recommended that authorization to enter the property be granted; when gate access codes are available, these should be submitted with the service request.

 

WHAT IF MY SIGN NEEDS TO BE INSTALLED OUTSIDE OF THE COVERAGE AREA?

Please call before placing your order to discuss details.  Our standard fee will be applied plus a surcharge for distance and time. 

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HOW WILL YOU LOCATE SPINKLER SYSTEMS?

Up Down Sign Service does not locate sprinkler systems, pet containment systems or any privately installed underground lines.  Customer involvement in locating these is required to minimize damage to the lines.  Up Down Sign Service will not be held responsible for these damages or the cost of repair.  However, as a courtesy to our customers we do have simple repair kits and will attempt an on the spot repair.

 

WHAT IF MY CLIENT BELONGS TO A HOMEOWNERS ASSOCIATION, (HOA)?

The agent ordering the sign must check with the association to verify the “current” rules regarding real estate signs. The agent is responsible to give us this information so we can place the correct size sign in the correct location according to the HOA rules. If you or your client requests a sign that is against the HOA or City and County requirements, you must provide us with a letter stating that you will be 100% responsible for any damages to the property and any fines or action by that HOA or Government entity and have it signed by your Broker or Office Manager.

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WHAT IF THE HOA REQUIRES A SPECIAL TYPE OF SIGN?

In the case that a special sign type is required, you or your office must supply Up Down Sign Service with it.  We will install it for you. (Example: Arrowcreek, South West Vista’s, Sommersett, Tahoe Donner)
 

MY SIGN IS MISSING. WHAT DO I DO?

Ask your client if they know what happened to the sign. Up Down Sign Service will only remove your sign when we receive an order by you or your office to remove the sign. There is a reinstallation fee for another post if is completely missing.

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WHAT IF THE POST WAS VANDALIZED, STOLEN OR BROKEN?

The agent or office is responsible for any loss of the post and/or any your equipment (riders, info box, etc.).  Please talk to your client to see if there is an underlying problem at the property before ordering a replacement post.